Shipping Policy

SHIPPING POLICY

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DATE OF LAST UPDATE: January 7, 2021

Shipment processing time

All orders are processed within 3 business days.

Shipping rates and delivery estimated

Shipping charges for your order will be calculated and displayed at checkout.

  Shipping method              Estimated delivery time          Shipment cost

  Standard Shipping                 12-15 business days                       Free
                                                           7-10 business days                        $7.49

USA: Frog Puddle does not currently support delivery to PO boxes, APO/FPO boxes, Alaska, Hawaii, or Puerto Rico.

Shipment confirmation and order tracking

When your order is processed and a tracking number is available, you will receive an email with tracking information.

Customs, duties, and taxes

Frog Puddle is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Frog Puddle is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Still have questions about shipping? Contact customer service at frogpuddlestore@gmail.com.

PO Box 395

Avoca, NY 14809

United States